What do you need to do in exchange for a refund or refund?+ Send 01 email to us in the mailbox: [email protected] With the subject “Request exchange or refund” and content is describe the problem of the product
When will you be exchanging or refunding?
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
+ Didn’t fit
+ Didn’t match description
+ Wrong item
Timeframe in which Trach Store accept returns?
Returns must be shipped back to us within 30 days from the date you your package is delivered.
Who Is Responsible for Return product?
Trach Store will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.
When will you receive your refund?
Once we receive the return product please allow 6-10 days business to process for you.
All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
Contact us at email: [email protected]